Artiphon

As stated above, re-connecting to the App does not fix this. Rather, there is a loop of the device re-starting, not connecting, turning off, re-starting, etc. The device is not reachable via Bluetooth or USB. I have opened a ticket and am waiting for a response.

After several exchanges with you, I still have the same problem. Impossible to save songs and share... Impossible to update the firmware when I click with the maj button. I tried everything, you will be able to see it when you access to the exchanges. I sent screen shots. Thanks for your help.

No problems now on my 2017 Intel iMac running Ventura 13.4.1.

Artiphon Support Team,

Has this issue been fixed for MacOS users?  It is also my understanding that this issue, or something very similar, has plagued Intel powered Mac computer users.  Has that issue also been fixed?

I ask these two questions because I’m interested in the Orba 2 but want to ensure that known open issues are resolved possibly before proceeding down the acquisition pathway.

Thank you.

Good news, I was able to restart and update my frozen Orba 2 by doing the firmware update on a Windows machine.

Same issue here. Orba 2 powers up with fixed alternating blue and white LEDs, and immediately throws an error code in the app (MacOS 13.0.1). The error code restarts the Orba 2, but it returns to the same state and immediately gives the error code again. App version is 1.0.183.

Same thing here. No connection possible via USB with MAC. 

I am in the same spot - my daughter's new Orba 2 seems bricked thanks to this bug.  I am using the latest App version (1.0.183) and should probably have looked before taking the recommended step of updating firmware.  It isn't hard to provide a little more guidance here or stop the application from pushing users to brick their device with a broken firmware push. And a 2-day turnaround on a ticket for something like this seems a little ridiculous - please offer a solution?

I'm having similar issues. ORBA 2 worked fine out of the box, The app said to update the firmware, so I attempted to do just that. ORBA 2 is stuck in some kind of unsuccessful update loop. I have reconnected it to the app several times, reinstalled the app, and restarted the computer just to be sure. No luck. Do I need to return this, or is there a fix?

Orba 2 - v1.0.183 Log File

 OS: Mac OSX 13.1

 Device Description: MacBookPro15,1

 Device Manufacturer: Apple

 CPU Vendor: GenuineIntel

 CPU Model: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz

 CPU Speed: 2900

 Logical/Physicals CPUs: 12/6

 Memory: 32768mb

25 Dec 2022 11:49:20am - Downloading Updater Utilities

25 Dec 2022 11:49:20am - Uploading Firmware

25 Dec 2022 11:49:20am - Updater: NXP

25 Dec 2022 11:49:21am - Putting Orba 2 in bootloader Mode

25 Dec 2022 11:49:41am - Looking for update drive named ORBA2UPDATE

25 Dec 2022 11:49:41am -    found: /Volumes/José

25 Dec 2022 11:49:41am -    found: /Volumes/Macintosh HD

25 Dec 2022 11:49:41am -    found: /Volumes/Jose Sr.

25 Dec 2022 11:49:41am -    found: /Volumes/ORBA2UPDATE

25 Dec 2022 11:49:41am - Looking for update drive named ORBA2UPDATE

25 Dec 2022 11:49:41am -    found: /Volumes/José

25 Dec 2022 11:49:41am -    found: /Volumes/Macintosh HD

25 Dec 2022 11:49:41am -    found: /Volumes/Jose Sr.

25 Dec 2022 11:49:41am -    found: /Volumes/ORBA2UPDATE

25 Dec 2022 11:49:41am - Copying new nxp file temari_XiP_BEE_1_1_7_44cf62e.bin to /Volumes/ORBA2UPDATE

25 Dec 2022 11:49:56am - Waiting for Orba to restart

25 Dec 2022 11:50:56am - Firmware Update ERROR:

25 Dec 2022 11:50:56am - Unable to reconnect Orba

25 Dec 2022 11:50:56am - Upload Failed

25 Dec 2022 11:50:56am - Firmware update attempt complete.

25 Dec 2022 11:54:48am - Downloading Update Info

25 Dec 2022 11:54:48am - Checking for update at https://storage.googleapis.com/orba2_firmware_updates/appcast_fw2.xml

25 Dec 2022 11:54:49am - Reading update info from server...

25 Dec 2022 11:54:49am - There are 11 updates available.

25 Dec 2022 12:07:43pm - Downloading Update Info

25 Dec 2022 12:07:43pm - Checking for update at https://storage.googleapis.com/orba2_firmware_updates/appcast_fw2.xml

25 Dec 2022 12:07:43pm - Reading update info from server...

25 Dec 2022 12:07:43pm - There are 11 updates available.

25 Dec 2022 10:11:48pm - Downloading Update Info

25 Dec 2022 10:11:48pm - Checking for update at https://storage.googleapis.com/orba2_firmware_updates/appcast_fw2.xml

25 Dec 2022 10:11:48pm - Reading update info from server...

25 Dec 2022 10:11:48pm - There are 11 updates available.

25 Dec 2022 10:22:10pm - Downloading Update Info

25 Dec 2022 10:22:10pm - Checking for update at https://storage.googleapis.com/orba2_firmware_updates/appcast_fw2.xml

25 Dec 2022 10:22:10pm - Reading update info from server...

25 Dec 2022 10:22:10pm - There are 11 updates available.

This issue is occurring with the new App. I received an Orba 2 today. It worked out of the box, but the App said to update the firmware. I downloaded App v.1.0.183 from the site, plugged in to the Orba 2, and started the FW update. Here is the log:

25 Dec 2022 3:30:00pm - Downloading Update

25 Dec 2022 3:30:00pm - Extracting Update

25 Dec 2022 3:30:00pm - Extracted 4 files for Firmware update

25 Dec 2022 3:30:00pm - 

*************************************************************************

Orba 2 - v1.0.183 Log File

 OS: Mac OSX 13.1

 Device Description: MacBookPro16,1

 Device Manufacturer: Apple

 CPU Vendor: GenuineIntel

 CPU Model: Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz

 CPU Speed: 2300

 Logical/Physicals CPUs: 16/8

 Memory: 16384mb

25 Dec 2022 3:30:00pm - Downloading Updater Utilities

25 Dec 2022 3:30:00pm - Uploading Firmware

25 Dec 2022 3:30:00pm - Updater: NXP

25 Dec 2022 3:30:01pm - Putting Orba 2 in bootloader Mode

25 Dec 2022 3:30:21pm - Looking for update drive named ORBA2UPDATE

25 Dec 2022 3:30:21pm -    found: /Volumes/Macintosh HD

25 Dec 2022 3:30:21pm -    found: /Volumes/Orba 2

25 Dec 2022 3:30:21pm -    found: /Volumes/ORBA2UPDATE

25 Dec 2022 3:30:21pm - Looking for update drive named ORBA2UPDATE

25 Dec 2022 3:30:21pm -    found: /Volumes/Macintosh HD

25 Dec 2022 3:30:21pm -    found: /Volumes/Orba 2

25 Dec 2022 3:30:21pm -    found: /Volumes/ORBA2UPDATE

25 Dec 2022 3:30:21pm - Copying new nxp file temari_XiP_BEE_1_1_7_44cf62e.bin to /Volumes/ORBA2UPDATE

25 Dec 2022 3:30:35pm - Waiting for Orba to restart

25 Dec 2022 3:31:35pm - Firmware Update ERROR:

25 Dec 2022 3:31:35pm - Unable to reconnect Orba

25 Dec 2022 3:31:35pm - Upload Failed

25 Dec 2022 3:31:35pm - Firmware update attempt complete.

The device will now only light the LEDs. It is unresponsive to touch, to the USB, and to Bluetooth.

Are there any ways to fix this, or should I return the device?

Purchased an Orba 2 yesterday and attempted to update the Firmware with my Mac.  Same issue...it is completely locked, all lights are on, and the Orba 2 is completely non responsive. Unless I hear from support today, I'm going to return it to Guitar Center for a refund and ask the manager to warn customers not to purchase if they have a Mac.  Truly disappointing start to using this product.