Artiphon

The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on. 

What does the battery level in the app show? It sounds as if it may just not have been charging. Do you have something else you can test the supplied cable with to see whether it's working correctly?

It wasn't until this morning that I was able to actually turn it on because of the firmware fiasco. But I did have the Orba plugged in to battery during the time it wouldn't turn on in hopes that by the time the problem was troubleshot it would be ready to go. Evidently it wasn't charging while defunct.

After getting firmware to work it was plugged in to the computer for about 5 hours before I unplugged it. Tried to turn it on and it wouldn't. Just got the flashing red light and then off. So I plugged it into a charger just after commenting earlier. From the phone app it appears to be charging now and almost full. I'll turn it on and off as soon as the Orba cup is full.

The update from Jeremy 4 days ago worked for me! Many thanks!

ok i solved.

i used windows and everything went well.

before i used a mac

Hi all!

I ended up here after I bricked my Orba by doing a firmware update, right after receiving it. This all happened using Mac. 
After trying all the suggestions from Arthipon's guide + what was written here at the forum, I ended up trying a last resort. I downloaded Orba's app for windows, and connected the Orba to a windows machine. This solved the problem, I had to do a forced update: f the above procedure does not work: 

1. Reconnect Orba to your Mac or Windows computer via the included USB-C cable.
   
   
2. Press and hold the Power button and Volume Down (-) button simultaneously for 15 seconds (you won't see any visual feedback from Orba). This forces Orba to power off.
   
   
3. Press Volume Up, then press the Power button. This forces Orba to enter update mode.
   
   
4. Download this firmware file (you don't need to unzip it)
   
   
5. Drag the file on to the Firmware Update cloud icon in the settings panel of the Orba app (you may need to restart the app for this to work).

 IF the above doesn't work, I had an ORBA stuck in DFU for a week, and the Firmware Update failed both the base FW (Orba_Fw_0.13.19_PreRelease.zip) AND the latest (by shift click), try a different PC.
Not sure why my main Win10 PC didn't load the driver software, but I tried it on my laptop and was finally able to get my ORBA working again.

(PS: I had an open support ticket - no one has responded in the whole week it has been open. Disappointing.)

I found a solution. I had the exact same problem of RBA going dark during firmware. I found that using a USB-C end to end does not work. Since I have the newer/now-old MacBook, it only had two USB-C ports (grumble). Thus, I needed an adapter. You need to use the cord supplied in the box; USB-C to USB (3). Hope this helps. 

Try holding Vol- and Power until it powers down.. Then turn on regularly. Does it go back to the Blue lights pattern?

Once it ran out of battery I was able to reset it :)