Artiphon

@ Peter - It looks like you did start a new thread. 

Just tried to start a new thread regarding an issue with the thing.  Instead of being posted to the forum, I got an email thanking me for "your ticket" and saying that someone will be contacting me.  What the hell?

The problem I tried to talk to other users about is that this thing triggers false hits - tapping keys 1,2,3, 6, 7, and 8 at medium pressure also triggers the side-slap sound - happens with the thing on any surface, not just hand-held.   It is clearly unable to tell the difference between downward pressure caused my a tap and the "equal and opposite" upward pressure from the surface resulting from that same tap - regardless of how hard the surface, regardless of what material the surface is made of.

Yes, it's not unstable – just a bit ugly, unfriendly, and inflexible, and lacking in the kinds of community features that used to make the Discourse forum so much more welcoming as an environment for conversation. But I've never lost a post except by being a dolt, which I do as a matter of daily routine. It has annoying limitations like not displaying formatting (even paragraph breaks) in some mobile browsers. But Artiphon actually use it pretty well.

@ Peter - I don't know if this reassures you, but in my experience the forum is not the weakest link of Artiphon or the Orba. I posted quite a few messages and I had a problem once. Probably hit Cancel or something.

Thanks again.   I will give them the benefit of the doubt and try retyping the whole thing - annoying as it was lengthy and very detailed.   Have to say, if they're a start-up (or near enough), they might want to look to ensuring that customers and potential investors are NOT alienated or deterred at any point.  It's okay for a company to say "Sorry, we didn't get your post/email/phone call because of XYZ fault - outside of our control" but a business is supposed to correct such things and remain IN control.   It doesn't inspire confidence - and that's especially the case when the mysteriously missing items are complaints and critical reviews.   If Artiphon know this forum platform is unstable and just shrugs it off, that's not a good sign - especially for what is essentially a tech co.  Given the lousy experience I've already had with their appalling software as well as the product itself, being told that they take a slapdash approach to their own portal does nothing to improve my confidence that any of the Orba's problems will ever be resolved.

Yes, that's normal for all forum posts. I really don't think Artiphon deletes posts; this is almost certainly an issue with Freshdesk, which I don't much like as a platform. The old forum was in Discourse and was much more user-featured, but Discourse isn't suitable for integrated helpdesk functions and I do see why they had to switch. At least they release posts promptly and respond, which is more than the ROLI forums do.

Thanks Nick but I wrote that afterwards.  The missing post was lengthy and detailed all of the problems encountered as a new user in just one day (and I referred to the missing post in the one you found).

I managed to screen-grab what appears when I post.  Be interested to know if others are seeing the same whenever they post.

 

I didn't accept anything. I pointed out that your premise of them censoring negative feedback is observably false. If your post was indeed disapproved, it is not for the reason you assumed.

I think you may just be looking in the wrong thread. There's a post from you that seems to fit that description here.

So you accept that one post "was approved" but say that I'm being unfair in saying that another post wasn't?

And I absolutely understand about spammers - but nothing in my post is spam, so that's entirely irrelevant, isn't it.

 

You're very quick to judge whether or not they are censoring feedback. In this thread alone are many posts critical of the device, including your last one that was approved.

Any forum is subject to spambots showing up to fill the forums with irrelevant advertisements if they just let any post get through.

Ah - so the forum was written by the same ex-spurt who writes their apps ;)

Actually - I posted a reply on another thread and spotted a message at the top of the screen saying something like "Posts have to be approved before they appear here" - so it appears that Artiphon are choosing what appears in this forum. 

I've contacted the retailer who sold me this thing - the gadget is awful but could maybe become useable with future software upgrades - but I have zero tolerance of companies that censor polite, detailed feedback on their forums.

@ Peter & Ben - I must indeed compliment Artiphon on that. It doesn't matter how much and for how long I complain. It does not help, but it does not go away either :-)

Wow - posted here half an hour ago, perfectly polite but not complimentary - and my post has vanished.   That is totally unacceptable from any company.

 

Given the nature of many of the communications here (and their continued presence), I would suspect a technical glitch before editorial control over comments.

Wow - posted here half an hour ago, perfectly polite but not complimentary - and my post has vanished.   That is totally unacceptable from any company.